Shipping & Returns

We offer free FedEx Ground shipping nationwide!

The return policy is largely contingent on the reason for the return.

• Returns may be accepted within 30 days from the date of delivery.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
• We do not accept returns, unless the incorrect item is shipped. Please notify us within 10 days of receipt if the incorrect item is shipped and we will remedy the issue.
• Items that were incorrectly ordered by the customer must be shipped back to us at the customer’s expense. So please review your orders before placing them!
• Items that are damaged in shipping may be eligible for a replacement only if the item is significantly damaged. We will not ship replacements if the damage is fixable or minor. This is up to our discretion. Items that ship via truck freight must be refused upon delivery if they are damaged. If the delivery receipt is signed, a return will be not accepted under any circumstances, regardless of the condition of the items.

The number one reason for a delay is because we’re out of stock on the item. While we do stock most of the items listed on our site, occasionally some of the more obscure items are out of stock. This is frequently the case with quarter panels, for example. Our build time/stock time on out of stock items is generally 2-4 weeks. Please note that for Canadian orders, sourcing can occasionally take longer than expected, so delays may be longer than expected for certain orders in Canada. If you have any questions about your order status, please call or email us directly and we can give you a specific update. If your order hasn’t shipped in 1-3 business day, then we’re likely out of stock, but we’re filling the order as fast as we can!

This is likely because the item you ordered is too large to ship via Canada Post or FedEx and must ship via freight truck. All freight shipments are a standard price regardless of destination.

No, we do not ship internationally outside of the US and Canada. US orders ship from our US location (noramstore.com) and Canadian orders ship from our Canadian location.